Online Shop Guide

Info Guide

What Online Shoppers Need to Know

All screens and monitors have different settings that may result in colors, brightness and contrast looking slightly different.  For this reason, the original painting may differ from how the image looks on your screen, though we provide necessary description and close-up details of the artwork like textures and brush strokes.

All copyright remains with the artist, and the artworks may not be reproduced.

Artzense requires payment in full before shipping the original artwork.

 

Steps in processing a payment:

  • Choose payment method
  • Complete payment
  • Email proof of payment with reference number

Available payment options:

  • Direct Bank Transfer (BACS)
  • Paypal – Please note that bank charges are for the customers’ account.

Banking details for Artzense:

  1. Cash on delivery option (For local deliveries only)

HOW TO SHOP WITH ARTZENSE

Step 1:
Select an image option.
Step 2:
Choose  Original Artwork
Step 3:
Load to shopping cart
Step 4:
Continue Steps 1 to 4 until your shopping is complete.
Step 5:
Proceed to checkout.
Step 6:
Check order.
Step 7:
Confirm order.
Step 8:
Proceed to payment.

Shipping Policy

We pack all art pieces with great care. We cover them with wax paper, bubble wrap, and foam core for stability, then place them inside a plywood box with silica gel.  A “FRAGILE” sticker is then placed on the front.

Any original work with a price tag of more than $250 has shipping insurance purchased on it by us, in the event of damage caused by the postage system’s delivery.

This set of precautionary measure has proven itself very safe and effective! For more information on shipping, please contact us at artzensephonline@gmail.com.

Returns & Refunds

Artzense will not accept returns, and it will not give refunds because all the artworks posted on our website are one-of-a-kind original pieces.

However, Artzense will replace damaged artworks if the report of complaint is made within 7 working days of delivery and the damaged piece is returned within 30 working days of delivery. We will contact the courier to receive the damaged artwork. If the damage is not proven to be the result of the postage system’s delivery or the artist’s own production and packaging errors, the item will not be replaced by Artzense.

 

Cancellation Policy

You can inform us of any cancellation of order by emailing us at artzensephonline@gmail.com within 24 hours of placement of order. Just be sure to indicate the reference number.

For cancellation of orders, we will be charging a 10% administrative fee. The balance will be refunded to you within 14 days.

Privacy Policy

There will be absolutely no sharing of information with third parties. All online customer information will be strictly limited to the processing and shipment of orders.